Privacy Policy
Last Updated: July 24, 2025
This Privacy Policy explains how Opsgrow ("we," "us," or "our") collects, uses, discloses, and protects information about you when you visit and use our website (the "Site") and our services.
Your privacy is important to us. Please read this Privacy Policy carefully to understand our policies and practices regarding your information and how we will treat it. By accessing or using our Site and services, you agree to this Privacy Policy. If you do not agree with our policies and practices, your choice is not to use our Site or services.
Information We Collect
We collect several types of information from and about users of our Site and services, including:
Personal Information
This is information that can identify you as an individual. We may collect the following categories of personal information:
Contact Information: Name, email address, postal address, phone number, and other similar contact data.
Business Information: Company name, business type, tax identification numbers, and other details related to your business operations relevant to our services.
Financial Information: Bank account details, credit card information, and other payment details necessary for processing transactions. (Note: We use secure third-party payment processors; we do not store sensitive payment card information on our servers.)
Account Information: Username, password, and other credentials used to access our services.
Communication Information: Records of your correspondence with us, including emails, chat messages, and phone calls.
Non-Personal Information
This is information that does not directly identify you. We may collect:
Device and Usage Information: IP address, browser type, operating system, referring URLs, pages viewed, time spent on our Site, and other similar usage data. This helps us understand how users interact with our Site and improve its functionality.
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies. For more details, please see the "Cookies and Tracking Technologies" section below.
How We Collect Information
We collect information in several ways:
Directly from You: When you fill out forms on our Site, register for an account, subscribe to our services, communicate with us, or provide information in any other direct interaction.
Automatically as You Navigate the Site: Through cookies and other tracking technologies.
From Third-Party Sources: We may receive information about you from third-party partners, service providers, or publicly available sources, especially in the context of due diligence for business partnerships.
How We Use Your Information
We use the information we collect for various purposes, including:
To Provide and Maintain Our Services: To operate our prep center and 3PL services, manage inventory, execute fulfillment, and handle backend operations.
To Process Transactions: To facilitate the purchase of your inventory, process payments, and manage financial aspects of our partnership.
To Communicate with You: To send you service updates, important notices, marketing communications (where permitted), and to respond to your inquiries and support requests.
To Improve Our Services: To understand how our Site and services are used, to enhance user experience, and to develop new features and offerings.
For Security and Fraud Prevention: To protect our Site, services, and users from fraud, unauthorized access, and other malicious activities.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements, including tax and financial reporting.
For Business Operations: For internal business analysis, reporting, and operational efficiency.
How We Disclose Your Information
We may disclose your information to the following categories of recipients:
Service Providers: To third-party vendors, consultants, and other service providers who perform services on our behalf, such as payment processing, data analytics, hosting, customer support, and marketing assistance. These service providers are obligated to protect your information and use it only for the purposes for which it was disclosed.
Business Partners: To partners with whom we collaborate on specific services or initiatives, provided such disclosure is consistent with this Privacy Policy.
Legal and Regulatory Authorities: If required by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
In Connection with a Business Transfer: In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity.
With Your Consent: We may disclose your personal information for any other purpose with your explicit consent.
We do not sell your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies (like web beacons and pixels) to track activity on our Site and hold certain information.
Cookies: Small data files placed on your device. They allow us to recognize your browser and capture certain information. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).
Web Beacons (Pixel Tags): Small graphic files that allow us to monitor the usage of the Site and collect certain information, such as the number of users who have visited particular pages.
We use these technologies for purposes such as:
Essential Functionality: To enable core features of the Site and services.
Performance and Analytics: To collect information about how you use our Site, which helps us to improve its performance and design.
Personalization: To remember your preferences and tailor your experience.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site or services.
Data Security
We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. These measures include:
Encryption: Using SSL/TLS encryption for data transmission.
Access Controls: Limiting access to your personal information to authorized employees and service providers on a need-to-know basis.
Firewalls and Intrusion Detection Systems: To protect against unauthorized network access.
However, the transmission of information via the internet is not completely secure. While we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Site. Any transmission of personal information is at your own risk.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need to process your personal information for the purposes set out in this Privacy Policy, we will delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure ( "Right to be Forgotten"): Request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: Request that we limit the way we use your personal information.
Right to Data Portability: Request to receive your personal information in a structured, commonly used, and machine-readable format.
Right to Object: Object to our processing of your personal information under certain conditions.
To exercise any of these rights, please contact us using the contact details provided below. We may need to verify your identity before fulfilling your request.
Third-Party Links
Our Site may contain links to third-party websites. This Privacy Policy does not apply to the practices of these third parties. We encourage you to read the privacy policies of any third-party sites you visit.
Children's Privacy
Our Site and services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information.
Changes to Our Privacy Policy
We may update our Privacy Policy from time to time. We will post any changes on this page and update the "Last Updated" date at the top of the policy. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Site after we make changes is deemed to be acceptance of those changes.
Contact Information
To ask questions or comment about this Privacy Policy and our privacy practices, contact us here.